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Privacy Policy

Privacy and Cookie Policy

At Willow and Cole we are committed to protecting your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection Act 1998.

This Policy indicates the type of processes that may result in data being collected about you.  Your use of this website gives us the right to collect that information.

We may collect any or all of the information that you give us depending on the type of transaction you entered including your name, address, telephone number, fax number and email address, together with data about your use of the website.  Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Cookies

Your Internet browser has the in-built facility for storing small files known as "cookies.” Cookies hold information which allows a website to recognise your account.  Our website takes advantage of this facility to enhance your experience. As a user you have the ability to prevent your computer from accepting cookies at any time on our website however this may result in certain functionality on the website being impaired.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

GDPR

In compliance with GDPR and as part of our privacy policy, we inform you as an individual that you have the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right not to be subject to automated decision-making including profiling

In compliance with GDPR, individuals have the right to access your personal data. Individuals have the right to obtain

  • Confirmation that their data is being processed;
  • Access to your personal data; and
  • Other supplementary information

What does this mean?

The purpose of right access under GDPR is to clarify the reasons to allow individuals to access their personal data. Individuals should be aware of, and can verify the lawfulness of the processing (details of which can be found above).

You can request to see a copy of the data that we hold.

Willowandcole.co.uk have the right to charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if the request is repetitive. Willow and Cole may also charge a reasonable fee to comply with requests for further copies of the same information.

Willowandcole.co.uk must provide this information without delay and within one month of the receipt of the request. This period can be extended by a further two months where requests are numerous or complex. If this is the case then Willow and Cole must inform the individual within one month of the receipt of the request and explain why the extension is necessary.

What if the request is manifestly unfounded or excessive?

Where requests are manifestly unfounded or excessive, in particular because they are repetitive, Willow and Cole can:

  • charge a reasonable fee taking into account the administrative costs of providing the information; or
  • refuse to respond.

Where Willow and Cole refuse to respond to a request, we must first explain to the individual why we have made this decision and inform them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

What we do with Information we gather.

The information we gather helps us understand your requirements and thus provide you with a more personable service.

This information used to improve and products and services, maintain accurate internal records and also on occasion provide you special offers and information to your email address we believe you will find interesting.

Financial Information

Data in relation to any financial payments is processed by Braintree our payment processor on a secured website. Details of Braintree a paypal company can be found on https://www.paypal.com/webapps/mpp/ua/privacy-full.

Information from other sources and Fraud Detection.

We may receive information about you from other sources to update information on your account.

This can range from receiving information from logistical companies to update delivery information to credit history information from credit bureaus which we use to help prevent and detect fraudulent activity.

Security of Information

At Willow and Cole security of your information is absolutely paramount. Therefore in order to prevent unauthorised access or disclosure, we have put in place physical, electronic and administration procedures to safeguard and secure the information we collect online.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that this will only be used in accordance with this privacy statement.

Updates and Revisions

Our business changes constantly and our Privacy and Cookie Policy may also reflect this. You may check our website to see any recent changes. However unless stated otherwise, our current policy applies to all information that we have about you and your account.

Contacting Us

If you have any concern about privacy at Willow and Cole please do not hesitate to contact us and we will try to resolve the issue for you.

You can correct any factual errors on your account by contacting us directly at customercare@willowandcole.co.uk.